SERVICOM
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Welcome to SERVICOM
The SERVICOM (service compact with all Nigerians) unit of Federal Medical Center Birnin-Kebbi (FMC-BK) was established in the year 2007. Since then it has contributed in many ways to the enhancement of healthcare service delivery to the teeming population of Kebbi state and its environs. The Top Management Committee (TMC) headed by the Medical Director/CEO; Dr. Aliyu Hamza Balarabe approved the reconstitution of SERVICOM at its meeting held on 8th April, 2019 with the aim of ensuring adherence to the principle of SERVICOM in all service windows in the hospital. The reconstituted SERVICOM unit is Chaired by Dr. Ishak Lawal.
In line with the SERVICOM mandate which has patients’ satisfaction at its core and the visionary leadership direction of Medical Director, the committee has embarked on series of interventions that will ensure patients accessing services in our facilities are offered best accessible services within the constraints of our realities.
The SERVICOM unit and indeed the hospital management are in agreement that only satisfied staffs can ensure delivery of top-notch service to the satisfaction of patients. Consequently, interventions to improve staff satisfaction are also given due cognizance.
To ensure we continue to improve on our services we have galvanized our customer Complaint /Grievance response Mechanisms: The SERVICOM office welcomes complaints both written or in person. We also invite all our patients or their relatives to partake in our customer online clients’ satisfaction survey.
SERVICOM FMC-Birnin-Kebbi Complaint /Grievance response Mechanisms
If you are happy with our services please tell others but if you have complaint, please contact us:
| Abdulmumin Bawa Yauri (PRO) | Murtala Sani |
| Nodal Officer, SERVICON | Customer Relations |
| Room 3, Audit Block | Desk Officer |
| Email: servicom@fmcbirninkebbi.gov.ng |
- We commit to acknowledge your complaint immediately
- We commit to act upon all your complaints/grievances
- We commit to ensure that all your rights and privileges as our client is not affected by your complaint.
- We will endeavour to resolve any complaint within (48) hrs.
- We commit to communicate our resolution of your complaints/grievances to you.
Please note that we place equal premium to your satisfaction and welfare of our staff. Hence, we shall not tolerate harassment of our staff in any form whatsoever. Any such incident will be duly prosecuted.